Refund policy
ABOUT
What is Adorn by Khyla Rose
Here at Adorn by Khyla Rose, our goal is to help everyone channel their
inner selves! We believe that all people from all walks of life deserve the opportunity to
express their unique style. Adorn at Khyla Rose is all about weaving together style,
art, and prints inspired by generations past and present.
Our Mission
We believe that decisions should be made with passion by a team obsessed with what they
do. We take serious measures to ensure that all our products are truly “Adorn at Khyla Rose". That passion from our team and an incessant urge to provide our customers with some of the highest quality apparel & prints in the industry has pushed us to do things differently!
Customer Support
Our customer service policy is simple: our customers are our family and family comes first!
We pride ourselves on always being available 24/7 to answer any questions you may have!
Part of that experience is our 100% satisfaction guarantee, if for any reason you are not
100% satisfied with your purchase, we will personally work with you to resolve any issues
no matter what they are! Our amazing customer support staff is committed to your
satisfaction and each time you contact us, it's a chance to build an unforgettable
relationship. We are always available to assist and help you whether it be by email, phone,
live chat, or via social media!
Our Products are designs, fulfilled and shipped from the USA.
Have Questions Give us a call or shoot us an email
Got a question? Email Us
info@adornbykhylarose.com
1-888-307-5561
Safe & Secure Shopping
Protecting your privacy is of the utmost importance to us! We use state-of-the-art encryption
technology (SSL) to protect your credit card/personal information. Your information is 100%
safe when you shop with us. We will occasionally email you to alert you of our upcoming
special sales or new arrivals, but you are free to opt-out of these emails with one click.
PROCESSING TIME
As soon as we receive your order, we process your item in 2-3 business days, this
includes production time since most of the products are made to order.
Estimated Delivery
As soon the order is processed, we will be sending tracking information to the email used
during the purchase. It may take approximately 4-5 days delivery.
(Shipping carriers are experiencing delays due to the COVID-19 pandemic)
If your order hasn’t arrived in the estimated delivery times, please contact our support team
at info@adornbykhylarose.com.
If your order hasn't arrived within 60 days of the date of original purchase, contact our
support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on
their order(s) or missed parcel deliveries).
RETURNS AND REFUND GUARANTEE
For items received that are not as we described in our listing and Defective items, we cover
the return shipping cost and replace the item asap.
All returns must be in its original packaging and condition and also be made within 30 days
of the delivery date.
RETURN & EXCHANGE Policy & PROCESS FLOW
At Adorn by Khyla Rose, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as effortless as
possible!
All online order returns, refunds and exchanges must be made through our returns process
through our customer service team via info@adornbykhylarose.com or you can give us a
call at 1-888-307-5561.
For non-defective items and items that are received in 100% condition, we charge a 30%
restocking fee. We will send you a return label as soon as we receive your request and as
soon as we receive the item you returned, we will process your refund minus the 30%
Restocking Fee.
All returns must be in its original packaging and condition and also be made within 30 days
of the delivery date.
Adorn by Khyla Rose has the right to refuse returns that passed the 30 days
allowed time after delivery.
HOW TO RETURN OR EXCHANGE AN ITEM
● To begin the returns process, please send an email to our customer service
support team at {INSERT EMAIL ADDRESS} with your Name, Order Number,
Picture of the defective product/incorrect item and reason for return/refund.
● As soon as we receive the request, our customer service team will review the
order and will provide feedback within the next 24-48 hours.
● If the order qualifies as approved for return/refund, our team will be sending you
a return label to your email address.
● Package your return using the return label from our customer service team and
drop off at a UPS facility. You need to use the return label sent by our customer
service team. Do not send returns to the original address.
● You will be notified when your return has been received at our warehouse. Once
received, we can do one of the following options:
● We can refund your original form of payment in 3-5 business days.
● We can send a replacement of the order and have it ready with the
next 72 hours
If your tracking number states your order was delivered, but you claim you did not receive it,
we have to rely on the tracking number. We would require you to provide a claim id from the
local post office and validate it, as soon as the review is complete, we will be sending a
replacement.
We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design
items.
Have more questions? Reach out to our Customer Support Team at 1-888-307-5561 from 10a.m.-6:00p.m. CST or email info@adornbykhylarose.com.